Little Tuna Pty Ltd Privacy Policy

We are committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, store and disclose your personal information.

Openness and transparency

Little Tuna Pty Ltd is committed to protecting your privacy and respects and upholds your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). Little Tuna Pty Ltd ensures that it will take all necessary and reasonable steps to comply with the APPs and to deal with inquiries or complaints from individuals about its compliance with the APPs .

By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by Little Tuna Pty Ltd as set out in this policy.

Site Use

Personal information Little Tuna Pty Ltd may collect from you includes, without limitation:
your name;
address;
email address;
telephone number(s);
date of birth;
credit card information;

your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;

details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries; any additional information relating to you that you provide to us directly

through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;

information you provide to us through customer surveys; or any other personal information that may be required in order to facilitate your dealings with us.

Little Tuna Pty Ltd will take all reasonable steps in the circumstances to protect all personal information collected from:
(a) misuse, interference and loss; and
(b) from unauthorised access, modification or disclosure. eal with inquiries or complaints from individuals about its compliance with the APPs .

By using this website, you agree to and consent to the collection, use, holding and disclosure of personal information by Little Tuna Pty Ltd as set out in this policy.

Collection

Little Tuna Pty Ltd will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Little Tuna Pty Ltd will only collect personal information about you directly from you. Little Tuna Pty Ltd will not collect personal information unless the information is reasonably necessary for our functions and activities. Little Tuna Pty Ltd will not collect sensitive information from you.

If you use a pseudonym when dealing with us or you do not provide identifiable information Little Tuna Pty Ltd may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.

Little Tuna Pty Ltd requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

What does Little Tuna Pty Ltd do with your personal information?

In addition to any purpose notified to you at the time of collection Little Tuna Pty Ltd uses your personal information for the purposes of: providing our services to you including; our internal management needs;

operating, protecting, improving and optimising our service, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing; our marketing activities;

administering rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners responding to any inquiries or comments that you submit to us; any other purpose you have consented to; and
any use which is required or authorised by law. Disclosure of personal information Little Tuna Pty Ltd may disclose your personal information: to third-parties we ordinarily engage for the above purposes;

any person or entity to whom you have consented to Little Tuna Pty Ltd disclosing your personal information to; and

any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

Access and Management

You may request access to your personal information in our customer account database, or seek correction of it, by contacting Little Tuna Pty Ltd. See section 9: Contact information.

Little Tuna Pty Ltd may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account database. Little Tuna Pty Ltd will not charge you for making the request.

If you believe that Little Tuna Pty Ltd holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Little Tuna Pty Ltd will respond to your request within a

reasonable time. Little Tuna Pty Ltd will not charge you for correcting your personal information.

If Little Tuna Pty Ltd no longer needs your personal information for any the purposes set out in this policy, or as otherwise required by law, Little Tuna Pty Ltd will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

Little Tuna Pty Ltd will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.

Returns, Delivery and Dispatch Policy:

Deliveries Returned to Us

  • Occasionally an order will be returned to us for one of the following reasons:
    • A card was left but there was no response from the recipient to arrange re-delivery.
    • A card was left but the recipient did not pick the package up from the post office or newsagent.
    • The recipient is not known at that address or has moved.
    • The address details are incorrect or insufficient.
    • The delivery was refused.
    • There was no access to a secure building or complex to deliver or leave a card.
    • The courier could not contact the recipient and there was nowhere safe to leave the parcel.
  • If a parcel has an incorrect address, our couriers are unable to call the recipient to verify, and instead the parcel will be returned to us.
  • Orders cannot be re-directed while in transit and will need to be returned to us before being sent to the new/correct address.
  • An applicable redelivery fee will be passed on to you to facilitate the delivery of the order to the same or an alternative address.

Damaged or Faulty Items

  • We are proud of the quality and presentation of our products and do everything we can to ensure that every fish fanatic is happy with their delivery.
  • In the event that your delivery or its contents are incorrect or arrive damaged or faulty, please contact our Customer Service Team at [email protected]
  • We will require photos so that we can better understand the extent of the damage or issues with the product and find a solution.
  • If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.
  • We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.
  • Please note that refunds will be credited back to the original card or Paypal account used.

Cancellation or Change of Mind

  • Our orders are dispatched within 1-4 business days of the order being received, and it is advisable that if an error has been made or if you wish to cancel the order, to contact us immediately [email protected]
  • Orders cannot be amended or cancelled once they have been prepared and are with our couriers for delivery.
  • Unfortunately, due to food safety we cannot return items for change of mind however, Special consideration may be considered under certain circumstances.
  • The return must be received within 30 days of the original date of dispatch.

Delivery and Returns Policy

Little Tuna
ABN: 73 459 591 846

Payment

  • Full payment must be made prior to delivery or as per invoice terms. This includes delivery charges.
  • Little Tuna payment methods are listed on the website for alternative options please email [email protected] to discuss.

Returns Policy

  • Refunds are assessed on an individual basis.
  • Refunds may only be offered on damaged items before delivery.
  • It is the customers responsibility to report damaged goods upon delivery.
  • Customers may be required to provide photo of damaged goods.
  • If you need to request a refund, please email [email protected] to discuss.

Shipping and Delivery

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you are located, the time it may take for your order to reach you, may vary.
  • Products are delivered using Australia Post. Shipping costs are a flat rate of $10.00 and will be added to the order total before checkout.
  • Orders are dispatched within 3 business days -extra days. Shipping times are estimated at between 5 and 10 business days, depending on your location. Please refer to updates and recommended delivery dates regarding any pre-order items.
  • The risk of the goods shall pass to the Customer upon delivery to the Customer or his agent or to a transport company nominated by the Customer.
  • The Customer shall be fully responsible for any loss or damage to the goods whatsoever and howsoever caused following delivery.

Return to sender parcels

  • Any parcels returned to Little Tuna (returned to sender) shall be returned at a cost to the customer. This can be due to:
    • Incorrect delivery details provided
    • Failure to deliver
    • Failure to collect
    • Or any other reason outside of Little Tuna’s control

Cancellation

  • The Customer may not cancel or suspend any part of an order or sale without written consent.