Delivery and Returns Policy

Little Tuna
ABN:
75 8978 694 43

Payment

  • Full payment must be made prior to delivery or as per invoice terms. This includes delivery charges.
  • Little Tuna payment methods are listed on the website for alternative options please email [email protected] to discuss.

Returns Policy

  • Refunds are assessed on an individual basis.
  • Refunds may only be offered on damaged items before delivery.
  • It is the customers responsibility to report damaged goods upon delivery.
  • Customers may be required to provide photo of damaged goods.
  • If you need to request a refund, please email [email protected] to discuss.

Shipping and Delivery

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you are located, the time it may take for your order to reach you, may vary.
  • Products are delivered using Australia Post. Shipping costs are a flat rate of $10.00 and will be added to the order total before checkout.
  • Orders are dispatched within 3 business days -extra days. Shipping times are estimated at between 5 and 10 business days, depending on your location. Please refer to updates and recommended delivery dates regarding any pre-order items.
  • The risk of the goods shall pass to the Customer upon delivery to the Customer or his agent or to a transport company nominated by the Customer.
  • The Customer shall be fully responsible for any loss or damage to the goods whatsoever and howsoever caused following delivery.

Return to sender parcels

  • Any parcels returned to Little Tuna (returned to sender) shall be returned at a cost to the customer. This can be due to:
    • Incorrect delivery details provided
    • Failure to deliver
    • Failure to collect
    • Or any other reason outside of Little Tuna’s control

Cancellation

  • The Customer may not cancel or suspend any part of an order or sale without written consent.